Privacy Policy

Privacy Policy's

Personal contact information:

Animal Lovers may collect the following information from our website users: first and last name, street address, region, city, telephone, contact numbers, e-mail address, and GPS location (mobile location) (generally, “information that can be personally identified).

In addition, Animal Lovers may collect information related to previous requests via Animal Lovers for Animal Lovers account holders, your favorite stores, customer service inquiries, service/store reviews, and specific preferences for social sites (such as pages you "like". Or "recommends" it)

Animal Lovers may also use web analytics software to track and analyse traffic on the website in relation to advertisements, requests, and promotion of Animal Lovers services. Animal Lovers may publish these statistics or share them with third parties without including any information.

IP addresses are the Internet Protocol addresses of the computers you are using. Your IP address is automatically assigned to the computer you are using by your Internet service provider (ISP). This number is determined and recorded automatically in the log files on our server when users visit the site, along with the time of that visit and the page visited. Collecting IP addresses is standard practice on the internet, and it is done automatically by many websites.

Use of your information:

Animal Lovers uses PII information to create user accounts at Animal Lovers in order to communicate with users about the services of the Animal Lovers and to provide additional services to users, promotions and special offers, and impose fees on purchases made through the Animal Lovers. Users may opt out of receiving promotional communications from Animal Lovers by visiting their personal account page at https:// www and providing their email address via the opt-out link. Animal Lovers may also use PII to enforce the Animal Lovers’ Terms of Service.

Your email address:

For registering an account, we require you to provide us with your email address and any other information required to contact you online and over the phone. We use your email address and other contact information that you provide to us to confirm your request and inform you in the event of a problem with the order, so no person can register without an email address. If the e-mail address is registered, you can access it later, update it, modify it and delete any inaccurate data by logging into your account through the "My Account" information link on the user's home page. You can also simply choose not to provide us with your email address, but you will not be able to register on the website and place orders. We communicate part of your contact information (name, surname, order delivery address, and phone number) to the member to which you placed the order. We also use this information to facilitate the improvement of your use of the site, to communicate with you, for internal uses, and to comply with any legal requirements.

This information may be disclosed to our employees and to all those involved in the implementation of your request or to analyse and support your use of the website. We do not sell and will not disclose your personal contact information to third parties other than what is specified in this privacy policy without your permission and unless we are entitled or obligated to do so (for example if we need to do so under a court order or for the purposes of preventing fraud or any other crime).

ATM, credit cards, and payment information:

When you place an order through the site, you are required to choose a payment method. Animal Lovers does not care about your credit/debit card information and does not store any of the credit/debit card information, because orders can be paid for at the door directly to the store in several ways such as cash, and a credit card or payment checks. Paying with a credit/debit card online is just another payment option. For credit/debit card transactions, we transmit your entire card information to the appropriate debit/credit card company in an encrypted format in accordance with globally accepted regulations and applications during order execution. Upon your choice, we keep part of your card information in an encrypted form, with utmost care being taken to maintain physical, electronic, and practical safeguards regarding your credit card information.

Application information:

Personal information required during order execution includes name, address, phone number, e-mail address, and other similar information used to identify you and complete the request.

Personal information collected on our website will be shared with the shop from which you requested when executing your order. We have an agreement with all member outlets that restrict the disclosure or additional processing of the information provided to them by us. Your personal information will be used to inform you of the status of your order. Personal information will not be shared with any of our business partners or associates without your permission. It will be dealt with in confidence and will not be disclosed to outside parties unless we are obligated to do so under the applicable legislation. We only send marketing emails to those people who have specifically requested to receive these

Browsing data and data flow

While you browse our website, we collect browsing data and flow of data that shows the pages you visited on the site, the type of features you used, the duration of your visit to a particular page, etc. This information will not reveal your identity or be linked to you personally. We use this information to complete, support, and analyse your purchases with us, to facilitate and improve your use of the website, to comply with any legal requirements, to provide or work for third parties to provide specialized or relevant advertising content and/or recommendations to you regarding the network website or regarding the network website of a third party and for internal purposes. This information may be disclosed only to our employees and to third parties concerned with the completion of your transaction, the delivery of your order, and the analysis and support of your use of the site.

Do we disclose your personal information?

We may disclose your personal information to our employees and to any party involved in the delivery of your order, analysis, and support of your use of the site. We may disclose your information when necessary to protect our legal rights, in the event that the information relates to harmful behaviour in an actual way or even just threatened by it, or we have a good faith belief that this procedure is necessary in order to (1) adhere to the requirements of the law or adhere to government orders and court decisions or Legal procedures submitted to us or (2) to protect and defend our property or other rights, website users or the public. This includes exchanging information with other companies and institutions for fraud protection and credit risk protection.

How is personal information disclosed?

We may disclose PII information to third-party service providers who provide services such as web website hosting, data analysis, payment execution, order fulfillment, infrastructure provision, information technology services, customer service, email sending services, credit card execution, and other similar services to enable them to provide services.

Information required fulfilling your purchases (i.e., to our store partners to enable them to fulfil your request)

Identify you with any person to whom you send messages regarding content linked to the website through the site.

The owners of promotional offers or those responsible for them (regardless of whether the offers were hosted by us or not) or otherwise in accordance with the regulations in force for these offers. You should carefully review the regulations, if any, for each offer in which you participate, as they may contain additional important information regarding the sponsor or others' use of your PII. To the extent that the terms and conditions of those regulations concerned with dealing with your PII information may differ from this Privacy Policy, the terms and conditions of those regulations will be governed.

To an associate company or any third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or another disposal in all or any part of our business, our assets, or our goods (including, without limitation, in connection with any bankruptcy procedures or similar procedures).

Since we believe that the following are appropriate (a) under applicable law including laws outside your country of residence (b) to comply with legal procedures (c) to respond to requests from the public and governmental authorities, including public and governmental authorities outside your country of residence (d) to implement Our terms and conditions (e) to protect our operations or those of any of our associates (f) to protect our rights, privacy, integrity, or property and/or those belonging to our associates, you or others, and (g) to allow us to pursue available measures or reduce damages that may be caused.

Protect your personal information:

Our website contains secure pages to collect information about the user and the most important data is stored in an encrypted form. We use various technical and management practices to help protect the confidentiality, security, and integrity of the data stored in our system. Our servers use SECURE SOCKETS LAYER (SSL) and encryption technology that works with NETSCAPE NAVIGATOR, MICROSOFT INTERNET EXPLORER, FIREFOX, SAFARI, and CHROME.


We use organizational, technical, and administrative measures to the extent possible to protect the PII information that is under our control. Unfortunately, data transmission over the Internet or data storage system cannot be guaranteed to be 100% secure. Please do not email sensitive information to us. If you have reason to believe that your communication with us is no longer secure (for example if you feel that the security of any account you have with us has been compromised) you must immediately inform us of the problem by contacting us in accordance with the section "Contact Us" below (please note that if Choosing to notify us by regular mail, this will delay the time it takes for us to respond to the problem)

Other parties

This privacy policy does not address (and we are not responsible) the privacy of information or other practices of others, including, without limitation, any of our associates and any third party operating any website that this website contains a link of its own. The presence of a link on the website does not mean approval of the linked website on our part or from our associate companies.

Information about the services we provide:

It is important for us to provide you with the highest level of service. To help us do this, we may from time to time send you details of products, services, discounts, offers, and campaigns that we think you might be interested in. We may send marketing communications with your consent. If you do not at any time wish to receive this data and wish to unsubscribe from marketing correspondence, please contact us by e-mail or register in your account to change your relevant settings from the "My Account" link on the user's home page.

Privacy policy amendment:

Animal Lovers may change this privacy policy at any time by posting the new version on the website.

Confirming the correctness of personal information, updating, and amending it –



You can update your personal information at any time by logging into your membership account and accessing "My Account", where you can update your personal information which is mentioned in "Account Information" and "Delivery Address".


Users who order as guests cannot view or change their details on the website when placing the order. Any changes affecting the fulfilment of the request must be reported directly to the Animal Lovers shop concerned.


You can contact us and accept all comments, inquiries, and requests related to our use of your information and it must be directed to the Animal Lovers by using your information and it must be directed to the Animal Lovers.

For inquiries and contact the following number:

050 619 1631